WELCOME TO THE BRIGHTSIDE FAMILY

Please have a read through our terms and conditions. 

Terms and Conditions

Brightside Terms and Conditions to keep us all on track!

Welcome to Brightside Personal Training! We have been helping clients reach their fitness goals and change their lives for the better for the past ten years. We cannot wait to help you get the results you’ve always wanted.

 

Before we get started, please take a moment to grab a cuppa/smoothie/something stronger and read our company terms and conditions below. We do our best to be as flexible as possible, so if there’s any questions, please ask. 

 

Terms and conditions:

 

  • We do ask for a 24 hour notice cancellation period wherever possible if you are unable to attend a session. We will be very happy in these cases to carry that session over to another week in your package. Unfortunately, late or no notice cancellations will have to be charged at the Trainer’s discretion.
  • We ask that when payments are due, they are paid promptly (ideally within 5 days of being owed) as we still have to cover Trainer’s charges for any hours they are taking. 
  • Payments are covered by a direct debit payment are wonderful, however payments can be made online, with cash or via our card machine.
  • A six week package will cover the period stated - for example 6 or 12 weeks. If you are unable to make a session in that time we are more than happy to roll it over into another week in your package, however all sessions where possible will be  used up in the package period. This allows us to help you reach your goals within the time frame set and ensures no sessions are lost. If you have to miss a whole week due to sickness or holiday, please discuss any possible extensions with your trainer. 
  • We will always provide flexibility with cancellations meeting our notice period, offering alternative times or online coaching if needed. 




We hate to sound so formal! As a small family run business we have to put a few Ts and Cs in to keep us running and protect our trainers but we are all lovely types so please do speak to us if you need some flexibility.

They sound formal but they are also here to help you fully commit to your health and help you reach the goals you came to see us for. As always, we are here to help and always have the best interests of our clients at heart. 



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